Patient Feedback

Healius Limited and our subsidiary companies are committed to listening and responding to feedback from our patients. This enables us to further improve the quality of services we deliver. If you have any feedback you would like to share with us please call 1800 250 852 or complete the form below. Please note that this process can take up to 30 working days depending on the subject matter of your feedback. 

Alternatively you can write to us at:
Patient Feedback
Level 6, 203 Pacific Highway
St Leonards NSW 2065 

Patient Feedback

As an organisation Healius is always looking for ways to improve the experience of those under our care and patient feedback is a key tool in this process.  Unfortunately, as a result of some minor technical difficulties our standard online Patient Feedback form is currently unavailable. To ensure we are able receive your valued feedback, please email the team directly at:

patient.feedback@healius.com.au

In your email please include your name, where you are from, your best contact information, the relevant centre, the date and time of your visit and any other comments or documents necessary for us to understand your complaint. This information will ensure we are able to review and process your feedback as efficiently as possible.

We look forward to hearing from you.

Disclaimer

1. Healius collects the information on this form (Information) to process your feedback/complaint regarding Healius or one of the companies in the Healius group. If Healius does not collect the Information, Healius may not be able to receive or process your feedback/complaint.

2. Healius may disclose the Information to its related body corporates, but it is not anticipated that your Information will be shared with any entity outside the Healius group nor that it will be disclosed to any overseas recipients.

3. Our Privacy Policy which is available at: www.healius.com.au contains information about:

    a. How you can access and seek the correction of information we hold about you;
    b. How you can complain about a breach of the Australian Privacy Principles (APP) or any registered APP Code that applies to us and how we will deal with such complaints.

4. If you have any queries in relation to the above, please email our Privacy Officer at privacyofficer@healius.com.au.